Information and Communication Technology (ICT) Client Engineer

Job Description

Job Ttitle: Information and Communication Technology (ICT) Client Engineer

Company: Port of Seattle


Description: As an Information & Communication Technology (ICT) Client Engineer, you will be responsible for creating and maintaining a secure, cohesive, systematic, and scalable end-user computer environment, while maintaining all tools, software, and systems. You will act as a subject matter expert to projects, ensure standards, and create documentation.

• You will package all end-user computer software applications and deploy, track, and manage end-user computers, Intune and other 3rd party software tools such as Patch My PC.
• You will review, prepare, and execute software distribution. You will also design and implement routine software maintenance tasks that include security patching, version updates, and custom configuration settings.
• You will perform Tier 3 support for end-user computing equipment, including root cause analysis, solution development, and deployment strategy.
• You will implement change for individual or Port-wide solutions. You will propose best practices and create documentation for mitigating future risk of problem recurrence.
• You will build, test, and maintain standard end-user computing device images. You will also work with other ICT technical teams to incorporate image update requests while maintaining a reliable and secure image.
• You will research, create, and manage Intune policies settings to ensure policy compliance.
• You will participate in technology projects as end-user computing subject matter expert. You will provide input on best practice recommendations and requirements that consider emerging technologies.
• You will document standards and processes for technical peer group and potentially for end-user consumption.

Qualifications

• Experienced – You have two (2) years of experience in Information Technology.
• Desired – We hope you have a bachelor’s degree in information technology , computer science, or business administration.
• Committed to Equity – You will apply equity and exemplify shared values, behaviors, and practices in all aspects of the work. At the Port of Seattle, equity is a daily responsibility and a foundational expectation for all Port employees.
• Proficient – You have strong knowledge of end-user computing technology, including Windows Operating System configuration, active directory, endpoint management, software packaging, computer hardware, and networking. You are also familiar with endpoint management systems like Intune.
• Efficient Communicator – You have strong written communication skills. Effectively aids in writing and development of process documentation. You also have strong customer service skills and consistently listen, seek to understand, and support the needs of others with sensitivity.
• Problem-Solver – You possess problem solving skills, including research of identified issues, exploration of other related root causes, solution development, and testing. You can anticipate and take action to meet customers current and future needs.
• Multi-Tasker – You produce, track, and manage multiple tasks and/or deliverables with competing priorities and sometimes overlapping deadlines.

Salary:

Location: Seattle, WA

Date: Sun, 27 Apr 2025 04:36:41 GMT


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